Swissotel Makkah
8.4Rating
ExcellentRated by Guests
6,429Reviews
What to expect
Pros
- 🌟Excellent customer service with friendly and helpful staff
- 🍽️Delicious and diverse dining options in the restaurant
- 🏢Convenient location near the Haram for easy access
- 👨👩👧👦Family-friendly atmosphere and services
- 👍Efficient and responsive room service
- 🥯Accommodating dietary needs like gluten-free options
- 🛏️Comfortable and well-equipped rooms with great views
- 🥂Special surprises and gestures for guests like birthday cakes
- 🏨Cleanliness and maintenance of the hotel premises
- 🤝Professionalism and attention to detail from the staff
Cons
- 🧼Issues with room cleanliness and maintenance like dusty areas
- 🕰️Slow check-in process and delays during arrival
- 🚿Inconsistent water temperature in showers
- 🍴Limited breakfast timings not suitable for Umrah guests' schedules
- 🔊Problems with in-room amenities like speaker phones not working
- 🛎️Reception service issues such as lack of responsiveness or compensation
- 📞Poor communication from the reservation team causing uncertainty
- 🌇Partial or disappointing views from rooms despite booking expectations
- 👨🦽Challenges with lift rush and accessibility during busy prayer times
- 🤷Inconsistent service quality depending on specific staff members encountered
What this place has to offer
Things to do and ways to relaxTours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingRestaurant [halal], Restaurant [kosher], Room service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Hindi, French, Arabic
Set in a prime location of Mecca, Swissotel Makkah puts everything the city has to offer just outside your doorstep. Featuring a complete list of amenities, guests will find their stay at the property a comfortable one. 24-hour room service, free Wi-Fi in all rooms, daily housekeeping, 24-hour front desk, facilities for disabled guests are there for guest's enjoyment. All rooms are designed and decorated to make guests feel right at home, and some rooms come with television LCD/plasma screen, carpeting, linens, mirror, slippers. The hotel offers various recreational opportunities. Friendly staff, great facilities and close proximity to all that Mecca has to offer are three great reasons you should stay at Swissotel Makkah.
Where you'll be sleeping
64 m²
Junior Suite City
1 king bed & 1 sofa bed
64 m²
Junior Suite Haram
1 king bed & 1 sofa bed
64 m²
Junior Suite Kaaba
1 king bed & 1 sofa bed
32 m²
Premier Room King Bed Kaaba
1 king bed
32 m²
Classic Room King Bed Kaaba
1 king bed
32 m²
Classic Room Triple Bed City
3 single beds
32 m²
Classic Room King Bed City
1 king bed
32 m²
Classic Room Twin Bed City
2 single beds
32 m²
Classic Room Twin Bed Kaaba
2 single beds
32 m²
Classic Room Triple Bed Kaaba
3 single beds
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