The Grand, York

Name: The Grand, York
Address: City Centre, Station Rise, York, YO1 6HT, United Kingdom
Rating: 9.191997705435252

York, United Kingdom

City Centre, Station Rise, YO1 6HT

9.2Rating

ExceptionalRated by Guests

6,973Reviews

What to expect

Pros

👑Exceptional service from friendly and attentive staff
🌟Luxurious and spacious rooms with modern amenities
🍽️Delicious and high-quality food offerings
🏊Great spa facilities for relaxation
🎉Special touches for celebrations like birthday cards and chocolates
🌆Convenient location close to city center and attractions
💆Child-friendly services and activities for families
🎁Generous gestures like complimentary drinks and treats
👌Efficient and helpful concierge and reception services
🎵Live entertainment and vibrant atmosphere in the bar area

Cons

💤Some rooms may face noisy areas like pubs or nightclubs
🧊Cold or drafty areas in certain parts of the hotel
🥂Slow service or lack of attentiveness during busy times
🔒Security issues like unattended entry into the building
🧼Occasional lapses in cleanliness in specific areas
🔊Possible disturbances from loud guests or events
💰Slightly higher prices compared to similar hotels in the area
🤝Communication gaps between departments like reception and spa
🕰️Limited availability or delays in securing desired room upgrades
🍳Breakfast service may feel rushed or limited during peak times

What this place has to offer

Things to do and ways to relaxBody scrub, Body wrap, Fitness center, Game room, Hot tub, Massage, On-site entertainment, Sauna, Spa, Spa/sauna, Steamroom, Tours

Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish, French, Italian, Ukrainian, Russian, Greek, Czech

Ideally located in the York City Center area, The Grand Hotel & Spa promises a relaxing and wonderful visit. The property features a wide range of facilities to make your stay a pleasant experience. 24-hour front desk, facilities for disabled guests, express check-in/check-out, luggage storage, Wi-Fi in public areas are there for guest's enjoyment. Designed for comfort, selected guestrooms offer flat screen television, additional toilet, carpeting, slippers, sofa to ensure a restful night. Recuperate from a full day of sightseeing in the comfort of your room, or take advantage of the hot tub, fitness center, sauna, indoor pool, spa. A welcoming atmosphere and excellent service are what you can expect during your stay at The Grand Hotel & Spa.