Exterior view
Exterior view
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Fitness center
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Fitness center
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Restaurant
Bar/lounge
Fitness center
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Bar/lounge
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The Charles Hotel in Harvard Square

Cambridge, United States

1 Bennett Street, 02138

8.2Rating
ExcellentRated by Guests
467Reviews

What to expect

Pros

  • 🌟Excellent and attentive staff
  • 🏞️Great location near Harvard Square
  • 🍽️Delicious and varied dining options
  • 🛏️Comfortable and spacious rooms
  • 🚿Luxurious bathroom amenities
  • 🍹Fantastic bar with quality drinks
  • 🌆Beautiful and elegant hotel ambiance
  • 💼Convenient for business travelers
  • 🍳Tasty and satisfying breakfast options
  • 🛎️Prompt and efficient check-in and check-out process

Cons

  • 💰Expensive room rates
  • 🧹Housekeeping issues reported
  • 🔇Inconsistent or unhelpful customer service
  • 🛠️Maintenance problems in the gym
  • 🛋️Some rooms may need renovation
  • 🚪Issues with room amenities like lighting and plugs
  • 🚫Rigid cancellation policies
  • 🛑Unmet expectations based on high pricing
  • 🍽️Breakfast not included as communicated
  • 🚰Problems with water leakage in rooms

What this place has to offer

Things to do and ways to relaxCanoeing, Fishing, Fitness center, Foot bath, Hiking, Massage, On-site entertainment, Spa, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingRoom service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish, Filipino, Hindi, Chinese [Mandarin], French, Indonesian

Set in a prime location of Cambridge (MA), The Charles Hotel in Harvard Square puts everything the city has to offer just outside your doorstep. Both business travelers and tourists can enjoy the property's facilities and services. Service-minded staff will welcome and guide you at The Charles Hotel in Harvard Square. Designed for comfort, selected guestrooms offer flat screen television, air conditioning, heating, wake-up service, desk to ensure a restful night. The property offers various recreational opportunities. The Charles Hotel in Harvard Square combines warm hospitality with a lovely ambiance to make your stay in Cambridge (MA) unforgettable.

Where you'll be sleeping

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44 m²

One-Bedroom Suite

1 king bed or 1 king bed and 1 sofa bed or 1 double bed or 1 super king bed & 1 king bed

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25 m²

Deluxe Room with One King Bed

1 king bed

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42 m²

Junior Suite

1 king bed or 1 super king bed & 1 king bed

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25 m²

Deluxe Double or Twin Room

2 double beds

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25 m²

Double or Twin Room - Disability Access

2 double beds

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King Room - Disability Access

1 king bed

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Deluxe Double Room with Two Double Beds

2 double beds

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25 m²

Triple Room

1 king bed

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25 m²

Double Room

2 double beds

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What other guests say about this hotel

Is this hotel improving or worsening?

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Where you'll be staying