Shangri-La Yuanqu, Suzhou
8.8Rating
ExcellentRated by Guests
32Reviews
What to expect
Pros
- 🌟Excellent service and hospitality from staff members
- 🏊Spacious and well-equipped gym and swimming pool
- 🍽️Generous and varied breakfast options
- 🛏️Clean and comfortable rooms with modern amenities
- 🎤Live singing entertainment in the lounge area
- 🎁Warm and friendly gestures like room upgrades
- 🍜Delicious local cuisine like Nasi Lemak
- 🚗Convenient location with easy access to transportation
- 🍷Good selection of wines and beverages in the evening
- 🏞️Scenic views of Jinji Lake and surroundings
Cons
- 🌡️Room temperature control issues with overheating
- 🍹Limited daytime offerings in the Horizon club lounge
- 🛁Room design flaws with unnecessary bathtub and compartment issues
- 💰High price not justifying the overall experience
- 🍔Limited and repetitive food options for extended stays
- 🔨Ongoing construction noise in the surrounding area
- 🍴Average quality of food during specific meal times
- 🕒Long check-in process despite using the hotel app
- 👗Lack of privacy due to room design and compartment issues
- 🛎️Inexperienced staff members despite their effort and enthusiasm
What this place has to offer
Things to do and ways to relaxFitness center, Hot tub, Massage, On-site entertainment, Sauna, Spa, Spa/sauna, Steamroom, Yoga room
Services and conveniencesConcierge, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingKitchen, Room service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Chinese [Mandarin], Japanese
Where you'll be sleeping
48 m²
Horizon Deluxe Twin Room
2 single beds
48 m²
Deluxe Twin Room
2 single beds
48 m²
Horizon Deluxe King Room
1 king bed
96 m²
Executive Suite King
1 king bed
48 m²
Premier Twin Room
2 single beds
48 m²
Premier King Room
1 king bed
48 m²
Deluxe Double Room
1 king bed
144 m²
Specialty Suite King Room
1 king bed
96 m²
Executive Suite Twin Room
2 single beds
144 m²
Specialty Suite
1 king bed