Lobby
Lobby
Entrance
Food and beverages
Facilities
Facilities
Facilities
Standard Double Room
Facilities
Facilities
Basic Double Room
Facilities
Double or Twin Room
Meeting room / ballrooms
Meeting room / ballrooms
Superior Double Room
Superior Double Room
Facilities
Bathroom
Recreational facilities
Facilities
Double or Twin Room
Meeting room / ballrooms
Meeting room / ballrooms
Superior Double Room
Superior Double Room
Facilities
Bathroom
Superior Triple Room
Recreational facilities

Sercotel Ayala

8.8Rating
ExcellentRated by Guests
559Reviews

What to expect

Pros

  • 🌟Central and convenient location for exploring the city
  • 🛏️Comfortable and quiet rooms for a restful night's sleep
  • 🍳Great breakfast options with a variety of choices
  • 🧼Clean and well-maintained facilities throughout the hotel
  • 🏨Friendly and helpful staff providing excellent service
  • 🚗Agreement with nearby parking for added convenience
  • 👨‍👩‍👧Spacious rooms suitable for families with split room options
  • 🥐Delicious pastry selection at breakfast
  • 🔒Effective soundproofing for a peaceful stay
  • Free hot beverages available at the main lobby

Cons

  • 🌡️Room temperature control issues (heat in the room)
  • 🥚Scrambled eggs at breakfast were a bit tough
  • 👃Unpleasant smell in the room upon arrival
  • 🧴Limited toiletries provided in the bathroom
  • 🍴Breakfast management confusion and lack of variety
  • 💤Slow Wi-Fi connection affecting online meetings
  • 🚗Limited or expensive parking options nearby
  • 🚿High bathtub leading to potential accidents
  • 🍰Pastries could be improved in taste and quality
  • 🍹Plastic cups in the room were not cleaned properly

What this place has to offer

Things to do and ways to relaxTours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish, French

Where you'll be sleeping

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21 m²

Double or Twin Room

2 single beds

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31 m²

Superior Triple Room

1 double bed and 1 sofa bed or 1 sofa bed and 2 single beds

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21 m²

Standard Double Room

1 double bed

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31 m²

Superior Double Room

1 double bed or 2 single beds

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25 m²

Superior Room

1 single bed and 1 double bed & 1 queen bed or 1 double bed

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14 m²

Basic Double Room

1 double bed

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Double Or Twin Basic

Standard Room image 1
21 m²

Standard Room

2 single beds or 1 double bed

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20 m²

Basic Room

1 double bed or 1 single bed & 1 double bed

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Double Single Use Superior

What other guests say about this hotel

Is this hotel improving or worsening?

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Where you'll be staying