Superior Canal View Twin Room - Guestroom

Kempinski Hotel Hangzhou

Name: Kempinski Hotel Hangzhou
Address: No 66 Lishui Road, Gongshu District. Hangzhou, Hangzhou, Zhejiang, 310015, China
Rating: 9.411940298507464

Hangzhou, China

No 66 Lishui Road, Gongshu District. Hangzhou, 310015

9.4Rating

ExceptionalRated by Guests

67Reviews

What to expect

Pros

🌟Exceptional service from friendly and helpful staff
🏊‍♂️Impressive pool, spa, and gym facilities
🍽️Excellent and diverse breakfast options
🛌Comfortable and spacious rooms with modern amenities
🛍️Convenient location near shopping areas and attractions
🌺Beautiful design and luxurious touches throughout the hotel
🥂Special touches for celebrations and personalized service
🍹Great dining options and delicious food quality
🛎️Warm and attentive hospitality creating a memorable experience
🏰Luxurious ambiance and European-style experience

Cons

🔇Language barriers with staff not fluent in English
🍳Limited breakfast buffet options for some guests
🧊Inconsistent air conditioning in rooms
🚪Need for better room cleanliness and maintenance
👥Lack of immediate intervention in guest conflicts
💤Noise disturbances affecting relaxation
🛏️Insufficient storage space in rooms
🚗Limited parking options or inconveniences
💵Issues with payment or refund processes
👩‍⚖️Inconsistent or inadequate staff response to guest concerns

What this place has to offer

Things to do and ways to relaxBody scrub, Body wrap, Fitness center, Hot tub, Massage, Nightclub, On-site entertainment, Sauna, Spa, Spa/sauna, Steamroom, Tours

Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage

Dining, drinking, and snackingGrocery delivery, Room service [24-hour]

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish, German, Chinese [Mandarin]

Set in a prime location of Hangzhou, Kempinski Hotel Hangzhou puts everything the city has to offer just outside your doorstep. The property features a wide range of facilities to make your stay a pleasant experience. Service-minded staff will welcome and guide you at Kempinski Hotel Hangzhou. Each guestroom is elegantly furnished and equipped with handy amenities. The property offers various recreational opportunities. Discover all Hangzhou has to offer by making Kempinski Hotel Hangzhou your base.